Privacy Policy | Tropic Wings Transfers

1. Who we are

Tropic Wings Transfers is operated by Tropic Wings Cairns Tours & Charters Pty Ltd, ABN 123 456 789, 278 Hartley Street, Cairns QLD 4870, Australia. You can contact us at info@tropicwings.com.au or +61 7 4041 9400.

2. Information we collect

When you make a booking we collect: your name, email address, phone number, nationality, passenger names, flight details, and payment information. We do not store full card numbers — payment data is handled by our PCI-compliant payment processor.

3. How we use your information

We use your information to process and confirm bookings, send booking confirmations and travel reminders, monitor flight arrivals for delay management, respond to customer service enquiries, and comply with legal obligations.

4. Disclosure

We do not sell or rent your personal information. We may share data with our payment processor, flight monitoring services, and authorities where required by law.

5. Data retention

Booking records are retained for 7 years for accounting and legal compliance purposes, then securely deleted.

6. Your rights

You may request access to, correction of, or deletion of your personal data by emailing info@tropicwings.com.au. We will respond within 30 days.

7. Cookies

This site uses essential cookies only (session management). No advertising or tracking cookies are set.

8. Changes to this policy

We may update this policy from time to time. The current version is always available at this URL.